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Built for WISP network operations

Operational visibility for modern WISPs

See outages, incidents, infrastructure health, and operational impact in real time—not thousands of raw alerts.

  • Multi-tenant SaaS
  • SNMP + API polling
  • Hybrid & Full SaaS
  • Enterprise RBAC

0.00%

Network uptime

0

Devices monitored

0

Active incidents

The problem

WISPs juggle too many disconnected tools

Monitoring, tickets, maps, billing, WhatsApp, and field ops live in separate systems—operators lose context when seconds matter.

Monitoring
Ticketing
Network maps
Billing
WhatsApp
Field ops

Fragmented tooling creates alert fatigue, slow incident response, and blind spots across network and business operations.

Unified

One operational picture

NetPilot NOC unifies network monitoring, incident response, field operations, analytics, and tenant management—so your NOC sees what matters in seconds.

  • Single source of truth for infrastructure health
  • Incidents tied to blast radius and business impact
  • Workflows beyond monitoring—tickets, tasks, customers

Solution

Monitor. Operate. Grow. Govern.

Four pillars that cover everything a modern WISP operations team needs—from the tower to the boardroom.

Monitor

Real-time device health, SNMP polling, tower and AP visibility, and SLA tracking—without alert noise.

  • Device health
  • SNMP polling
  • Tower/AP status
  • SLA visibility
Monitor preview

Operate

Incidents, tickets, tasks, and field workflows in one queue—built for controllers and technicians.

  • Incidents
  • Tickets & tasks
  • Field workflows
  • Maintenance windows
Operate preview

Grow

Customer workflows, leads, analytics, and executive reporting tied to network capacity and performance.

  • Customer workflows
  • Leads pipeline
  • Executive KPIs
  • Capacity insights
Grow preview

Govern

Multi-tenant isolation, granular RBAC, audit logs, and per-tenant feature flags for secure scale.

  • Tenant isolation
  • RBAC
  • Audit logs
  • Feature flags
Govern preview

NOC command center

Here is what your NOC sees

Device status, grouped incidents, poller health, and topology—updated in real time with operator-focused clarity.

Three-panel layout: devices · incidents & alerts · poller metrics. Auto-refresh, severity-coded incidents, and drill-down context—without leaving the floor.

Deployment

Poll inside your network. Manage in the cloud.

Choose Hybrid for edge WISP networks or Full SaaS for centralized enterprise deployments.

Hybrid mode

Poll inside your network

  • On-premises NetPilot Agent polls SNMP/API locally
  • Secure sync to cloud platform over HTTPS
  • Lower bandwidth — ideal for edge WISP networks
  • Default deployment for most operators

Full SaaS mode

Centralized cloud polling

  • Cloud-based polling and management
  • No on-prem agent required
  • Enterprise and multi-site deployments
  • Approval workflow for mode transition

Poll inside your network

Capabilities

Everything a WISP operations platform needs

From SNMP polling to executive reporting—purpose-built for wireless infrastructure operators.

Network monitoring

SNMP and API health across towers, APs, and CPEs.

Incident management

Grouped alerts with severity, blast radius, and lifecycle.

SLA analytics

Uptime tiers, breach detection, and compliance trends.

Tower mapping

Geographic topology with tower health rollups.

AP monitoring

AirMax and sector APs with coverage context.

SNMP polling

Background poller with thresholds and auto-alerts.

Config automation

SSH batch jobs with pause, resume, and cancel.

Firmware management

Firmware catalog and upgrade job workflows.

WhatsApp integration

Two-way customer messaging from operations.

Splynx integration

Billing and customer sync for WISP workflows.

Customer workflows

Accounts, sites, and service context in one place.

Reporting exports

CSV, JSON, PDF, and XLSX with scheduled reports.

Role-based dashboards

Tailored views for NOC, finance, and controllers.

Chaos engineering

Controlled readiness tests with operator safeguards.

Audit logging

Full change history with export for compliance.

Built for your team

Role-based operations, not one-size-fits-all

Every role gets the workflows and visibility they need—from the NOC floor to finance and platform administration.

NOC operators

Real-time device status, incidents, and poller health in a three-panel command view.

Acknowledge incidents · Drill into devices · Monitor SLA impact

NOC operators view

Integrations

Built for the modern WISP ecosystem

Connect your existing stack—routers, billing, polling, and APIs—without ripping out what already works.

MikroTik

Router OS

Ubiquiti

AirMax / UniFi

Splynx

Billing

SNMP

v2c / v3

REST APIs

Integrations

Webhooks

Events

OpenAPI

Documentation

Trust & resilience

Enterprise security and multi-tenancy

Operational resilience starts with isolation, access control, and auditability—built into every layer.

Tenant isolation

Complete data separation at middleware and query level.

Granular RBAC

Role and permission overrides with Redis-cached checks.

Audit logs

Exportable change history for every critical operation.

Secure agent sync

HTTPS-only hybrid agent with scoped API credentials.

Feature flags

Per-tenant capability toggles without redeploys.

Production stack

Docker, PostgreSQL 16, and Redis for reliability at scale.

Pricing

Plans that scale with your network

Hybrid and Full SaaS modes with soft limits—grow without hard blocks. Contact sales for Enterprise custom needs.

Starter

Hybrid from

$49/mo

Full SaaS from $79/mo

  • ✓25 sites
  • ✓5 towers
  • ✓50 APs
  • ✓3 staff
Popular

Growth

Hybrid from

$99/mo

Full SaaS from $149/mo

  • ✓100 sites
  • ✓15 towers
  • ✓200 APs
  • ✓10 staff

Pro

Hybrid from

$199/mo

Full SaaS from $299/mo

  • ✓500 sites
  • ✓50 towers
  • ✓1000 APs
  • ✓25 staff

Enterprise

Hybrid from

$499/mo

Full SaaS from $699/mo

  • ✓2000 sites
  • ✓200 towers
  • ✓5000 APs
  • ✓100 staff
Contact Sales

Starting from $49/mo Hybrid · $79/mo Full SaaS. Overage bands and add-ons available.

Run your WISP from one operational platform

See what matters in seconds—not thousands of raw alerts. Built by people who understand how real WISP NOCs operate.

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